SerenityMovie.net

[kbachelder]

[kbachelder]

Jeremy,

I just want to say thanks to you and your team for working so hard to try and solve all of our issues.

I work in PC tech support and I wish all the vendors and software companies that I dealt with were as responsive as you have been.


Kevin
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[Ed_Rafalko]

[AmazonGrrl]

Downloaded the patch and BAM!
Thanks again so much for all of your work. This DVD is wonderful.
Y'all rock.
Absolutely.
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[boku68]

Any update on the new "patch"? I am still getting the red "X" and have tried the already available patch. I have PowerDVD installed.

[jeremy]

Yes, there is a lot of progress. I suspect we'll have the new patch ready by this weekend.
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[AmazonGrrl]

[kbachelder]

[jeremy]

[AmazonGrrl]

[quote="jeremy"]

[gingeriffic]

Hi there - I'm on a PC laptop that's very finicky about whether it will recognize my iPod or not. Don't know why, neither does HP. So tonight it has decided not to sync & the last thing I changed was installing IVEX. But this happens all the time...

And I'm loving the DVD so far! So much to enjoy - I'm barely into the DVD-ROM, I haven't even touched my special extra pre-order incentive DVD's... thank you so much for all your amazing work on this. I'm so thrilled Browncoats are so talented!

[Hippie]

whats this pre-prder incentive DVDs thing?

[jeremy]

It was some bonus content that we made available to those that bought in the first month (almost a year ago now)... unfortunately it's no longer available through us.
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[OMAB]

[jeremy]

I just got back from Dragon*Con late last night. The files have been patched, I just need to build an installer and get it posted. Hopfully very soon.
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[boku68]

Great news. I'm waiting patiently.

[jeremy]

Sorry I've been swamped. Hopefully I'll get it online shortly.
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[VaderDawsn]

Documentary plays fine through PowerDVD, but IVEX only loads demo and Printables and Fan Stories links work. When I go to the ivex movie box, I see the demo and it says loading IVEX, but the window where the movie would play is black. No links work, except the X button in the top left to exit. I installed the patch from the website, but it has not resolved this issue.

My PC Specs

OS: Win XP Pro SP2 (32-bit)

Processor AMD Athlon 64 3200+ 2.01 GHZ
RAM: 1 GIG
Graphics Card: NVIDIA GeForce 6600GT
Resolution: 1280 x 1024

Quicktime 7.1.3
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-Samantha

[boku68]

Any update on the patch?

[synergist]

Bump for those who need the patch


And argh, this IVEX thing... If I find that I can't watch anything outside of an interface I HAVE to use, I'll be really quite annoyed (which looks like it's going to be the reality). I paid for my DVD, I expected a plain old DVD which'll play in anything, but I get something which I have to play on my computer? Not impressed.

I'm sorry for being a demanding bastard too, but having to run through a Shockwave interface to watch stuff is, to me, verging on the unacceptable - and reminiscent of the Sony rootkit thing in the way conditions are imposed without the user being notified or told about these prior to their purchase. I just looked on the site, and I can't see anywhere any remarks pertaining to the need to use this IVEX software to watch the content. I thought I was just getting a plain old DVD... And now I find out that I may well have to find a way to break this protection just to watch the files in a standalone application, instead of running a Shockwave projector just to watch the videos. I just wanted a regular DVD for everything, and that's what I thought I was getting


As I've not gotten the DVD yet (stupid international postage delivery times to the UK), apologies if all of the content is available to view on a regular DVD player, but from what I've read on this thread, I'm beginning to feel pretty disappointed.
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[jeremy]

Obviously there is a big misunderstanding here, you are confusing the DVD and the DVD-ROM parts of the disc. You ARE getting a plain old DVD which'll play in anything. In addition to that you also have access to some bonus features that are available if you play it on a computer. This is called DVD-ROM, and it's OPTIONAL. We put it on there as a value add, we didn't have to, we just wanted to give those that like DVD-ROM an extra special something. You are still getting the documentary, the interactive timeline and oodles of other standard DVD features and all of those play fine in any DVD player.

Also the comparison to the Sony root kit fiasco is about as inaccurate as you can get. The Sony root kit thing installed DRM crap in your computer at a low level and with out this root kit crap working, you couldn't listen to the CD. On DTI you can watch the DVD to your hearts content on any DVD player, standalone or computer based. (In fact we didn't even encrypt the DVD with CSS because we don't believe in that kind of crap). The DVD has NOTHING to do with IVEX. Furthermore, installing IVEX doesn't even come close to the Sony thing, all we install is some files in your Program Files directory... absolutely no other files are written or modified including no registry tweaks, and certainly no root kits!! Please don't spread such completely inaccurate information.

Also IVEX has nothing to do with Shockwave other than Shockwave being a Director derived technology, and our IVEX player being created in Director. IVEX doesn't use Shockwave and won't work with shockwave. It's a standalone .exe (.app on the Mac).

Also for clarification, part of the reason we are even using DVD-ROM technology for some of the bonus videos is because that enables us to use better compression and smaller video sizes which is what allowed us to put over 8 hours of extended interviews. It's just simply not possible to put that much MPEG-2 video on a DVD. But again, this has nothing to do with the "plain old DVD" part of the disc which works fine on any player you have.

All that being said, I am an ass because I've not finished creating the patch that fixes a few of the earlier bugs we had with IVEX. I've simply been too busy attempting to catch up on my day job responsibilities. Hand to God, I will get that patch up soon.

Also, synergist, when did you order your copy? International orders have been known to arrive in a week but some have taken as long as a month, if you ordered over a month ago, you should email me, and we'll track your copy down and send another if need be.

Jeremy
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[synergist]

Thank you for comprehensively correcting me Sorry if I came over as ignorant or a dumbass who is completely sure of himself, I was only writing on what I'd read and kinda 'figured' from the little which I had seen about the content.


The Sony rootkit thing wasn't so much about the covert installation of nasties on your computer, I know the installation process for the IVEX software is easily uninstallable... I'm still the kind of person who will always go for open, open, open, I hate Director presentations because they lock you in to an interface and sure, you might get fancy stuff around the edges but I might go through the interface once to see what it's like, and then want to just watch the video content and get to it straight away without having to navigate to it, and having to go through an interface every time to me seems stupid and annoying.

I fully understand why you've done it, and hell, I support you guys protecting your HUGE investment of time, money and effort (I did a WAY smaller DVD project recently and that took up several weeks of my time working almost solid daily, it killed me) but flicking into plain old consumer mode you can see how being able to get to the standard video content as easily as you can contrasts quite a lot against the locked-in, restrictive method you have to go through just to watch some of the computer-only bonus content. The consumer in me doesn't like it, even though the designer / content creator in me supports it.

In a perfect world of course, you'd have the interface but then have a small link to 'open in standalone player' underneath each video frame, so you wouldn't have to watch inside the projector presentation every time.

Sorry for mixing up Shockwave and Projector too, that's me being a dumbass and plain forgetting (been years since I created anything using Macromedia tools aside from Dreamweaver).



My order's not even been a week yet! The PayPal went through on the 24th of October (transaction ID ending CF481151D) so I've got plenty of patience. I know stuff from the US -> UK can take weeks sometimes, it's our bloody customs and excise holding everything up who cause that.


Thanks for the detailed response, consider this my official skulking-off-with-tail-between-legs for my prior misinformation

Christopher
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"You'll best be puttin down that gun now... [click] Or we can talk some more"

[jeremy]

No worries, I'm sorry if I came off a bit defensive, IVEX is my baby and sometimes I get that way. And to be honest I understand and actually agree with your opinion about watching the individual elements outside of the director UI. However, we had a couple of legal and practical reasons for doing it the way we did. And trust me when you see how cool the IVEX user interface is, I don't think you'll mind using it.

Oh and you won't be needing the patch, the disc you'll be getting has all of them already implemented.
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[synergist]

Cool beans I suspected IVEX was something homebrewed, I did some quick Googling for it and couldn't find bugger all anywhere on the web concerning it besides this forum... So I'm very interested to see what it looks like.

If you had legal issues yourselves, then that's fair enough - I'd rather have the content locked in to a particular interface than not at all if you're under pressure to deliver it a certain way. I can't wait to get my DVD of fanmade goodness
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[VaderDawsn]

any new patches or updates to fix the dvd-rom features?
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-Samantha

[jeremy]

It's on my to-do list for this weekend (it's not at the top, so I can't guarantee I get to it but I'll try.)
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Keep Flyin!
Check out our Firefly fan documentary Done the Impossible
Join us for Browncoat Cruise 2007

[boku68]

[Kiern]

I had trouble installing this last night, but I was able to get it working. I thought I'd post in case someone else had similar problems.

My first problem was that I was getting an error message when I clicked on install. It said that my DVD player was in use by another application. I rebooted and tried running with the diagnostic setup running only required services but still got the same error. I downloaded the patch and installed it, but it did no good since none of the DVD files were getting installed to the local drive.

I took the DVD to one of my older computers and it installed and ran fine there. So, I copied the "Done The Impossible" folder from the working PC to the other one and I was no longer prompted to install and it launched the interface. First problem solved. Other people may be having simialr issues due to incomplete copying of the files. Try installing it to someone else's PC. If it works there copy the directory to a USB flash drive or CD and copy it to your PC. It can't hurt to try.

My second problem was the big red X across the video portion of the IVEX interface. The video wouldn't play and none of the buttons worked. I compared the two PCs and noticed that PowerDVD was associated with DVDs on the one that worked. I didn't have any DVD software installed on the other PC. I installed PowerDVD and now everything works. If you already had PowerDVD installed but haven't reinstalled it, try reinstalling it. It could be an association issue that was changed by some other software. I can't really say because I don't know how IVEX works. I just know that it fixed my problem.

Hopefully this will be helpful to someone.

Good luck all.

[jeremy]

Thanks for publishing all of your troubleshooting. Yes the Red X is an indication that you need to have some kind of DVD Player sofware installed, on Windows we've only tested WinDVD and PowerDVD and they both work great.

Your first problem is a bit of a mystery, all I can think of is that the first copy failed to copy everything over for some reason (possibly external) and then when you tried to run it again, it saw the folder and assumed it was installed. Copying a complete install obviously fixed the problem.

Let us know what you think of the feature.

I finally nailed down exactly which files needed to be updated for the most recent build, but I haven't built an installer yet. Hopefully this week.
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[VaderDawsn]

Where's the patch?
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-Samantha